Client Overview

Our client is a leading cloud communications services company based out of Spain. Their powerful cloud-based in-company product with extensive integration capabilities cuts operating costs and offers great flexibility. They are licensed, and award-winning operators specialized in telecommunications service consulting, management of smart communications and offer customized corporate services in cloud computing technology.

Industry

Tele Communications

Client Requirements

The client wanted an App that integrates with Salesforce and offers seamless cloud-based telephone communication.

• Establish CTI (Computer Telephony Integration) with Salesforce.
• Internal and external communication from a single platform.
• Unification of Salesforce contacts with open CTI.
• Generate unique extension numbers for all contacts in Salesforce.
• Click to dial for instant call connectivity.
• Features to add contact and check call history effortlessly.